Shipping policy

Shipping Policy

Order Processing & Shipping:

  • Orders are processed and shipped within 7 business days. Delivery takes 12-15 business days, depending on the destination and shipping method.

Shipping Costs:

Shipping costs vary depending on the destination, size, weight, and number of items in your order. To calculate your exact shipping charges, add items to your cart, proceed to checkout, and enter your mailing address. The shipping cost will automatically update and display your total costs.

Delivery Timeframe:

On average, orders are produced and shipped from our facility within 7 business days after purchase. Standard shipping/transit times apply:

  • 12-15 business days (depending on the destination and shipping method selected at checkout).

Tracking Information:

Once your order is shipped, you will receive a shipping confirmation email with a tracking code. You can use this code to track your order online at any time.

Delivery Method:

  • For orders below $1000 USD, we will deliver your order to your doorstep without requiring a signature.
  • For orders above $1000 USD, a signature will be required upon delivery.

Proof of Delivery:

We will provide proof of delivery upon request. However, if a parcel is lost or stolen after delivery, we will not be responsible and cannot offer refunds or replacements.

Dispute Policy:

  • Disputes will not be accepted before delivery. Customers must wait until the order is delivered and check the product within 2 days of delivery to report any issues.
  • We are committed to resolving all issues fairly and promptly. However, customers must follow the proper procedures outlined in this policy to ensure a smooth resolution process. Please contact us at support@officialchromeheart.com

Incorrect or Damaged Items:

If you receive an incorrect or damaged item, please contact us at support@officialchromeheart.com within 2 days of delivery. For incorrect sizes, we will require 3 images (e.g., chest size, length, and sleeve size) as evidence. Once verified, we will send you the correct product at no additional cost.

Customer Responsibility:

  • Customers are responsible for providing accurate shipping information during checkout. We are not liable for delays or failed deliveries caused by incorrect addresses.
  • Customers are encouraged to track their orders using the provided tracking code and contact their local post office if the package is marked as “delivered” but not received.

Important Notes:

  • We ship products worldwide from our various warehouses.
  • Delivery times may vary during peak seasons (e.g., Christmas and holidays).
  • For orders marked as “delivered” but not received, please check with your local post office or neighbours before contacting us.

 Frequently Asked Questions (FAQ)

1. How long does shipping take?

Orders are shipped within 7 business days. You will receive your order as per the shipping plan selected at checkout, typically in 12-15 business days.

2. Do I need to sign for my delivery?

  • No signature is required for orders below $1000 USD.
  • A signature is required for orders above $1000 USD.

3. What if my order is marked “delivered” but I haven’t received it?

Check with your local post office or neighbours. We are not responsible for lost or stolen parcels after delivery.

4. What if I receive a damaged or incorrect item?

Contact us within 2 days of delivery at support@officialchromeheart.com with evidence (e.g., images). We will replace the item at no extra cost.

Please note:
If a customer selects the wrong size, style, or item, we cannot offer an exchange. We ship exactly what was ordered, and if the size does not fit due to customer selection, the responsibility does not fall on us. In such cases, no exchange will be processed.

We have clearly mentioned this on our website. You can read it here:
https://officialchromeheart.com/return-policy/

Additionally, any attempt to keep the item and claim a refund or exchange, or any attempt to obtain both the product and the money, will be treated as fraud. In such situations:

  • We will report the case to the appropriate local authorities for investigation.

  • We will permanently ban the customer from placing future orders on our official store.

We also cooperate fully with banks during dispute investigations. If a fraudulent chargeback is attempted, we provide the bank with full proof (tracking, delivery confirmation, order logs, and communication records). In previous cases, the bank has ruled in our favor when the evidence clearly supported our side.

If any fraudulent activity continues even after a bank review, the matter may be escalated to the authorities for further action.

We appreciate customers who follow our policies and help us maintain a fair and trustworthy shopping experience for everyone.